Outage in AlphaVPS

nuestorage07 - Catastrophic RAID failure

Resolved Major
December 20, 2024 - Started 10 months ago - Lasted 12 days
Official incident page

Incident Report

We've been alerted of a catastrophic RAID failure on our nuestorage07 node. Earlier this morning, the controller started flapping, which jumped the I/O load to over 90. This made every VM on the host hypervisor unresponsive. We've proceeded with replacing the RAID adapter and we're moving towards an attempted recovery. At this point, we're unsure if recovery would be possible.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/01/2025 12:08PM

We've monitored the situation for the past 11 days and as of now, everything is stable and we're closing the issue.

MONITORING 10 months ago - at 12/21/2024 11:35PM

We've proceeded with replacing additional hardware. After we've performed manual fsck on each virtual machine's virtual drive - we've proceeded with booting up all affected VPS. As of now, all services are restored. We'll be monitoring the situation throughout the next days.

MONITORING 10 months ago - at 12/21/2024 03:44PM

Unfortunately, as we booted up the majority of the affected VMs, the node started becoming unstable again with flush operations starting to get queued. We're looking into alternative solutions at the moment. Further updates to come.

MONITORING 10 months ago - at 12/21/2024 02:01PM

We'll be booting up the remaining virtual servers in the next 1 hour and continue with monitoring the hypervisor.

IDENTIFIED 10 months ago - at 12/20/2024 09:04PM

We're continuing to work on restoring VMs, if your VM is affected - please wait until it's booted up.

IDENTIFIED 10 months ago - at 12/20/2024 01:54PM

We are starting with restoration of individual KVM machines. Further updates to follow.

IDENTIFIED 10 months ago - at 12/20/2024 09:31AM

We're currently working on bringing the node back online in a stable state. We estimate that it would take us 3-4 additional hours before we start booting the virtual machines up and assessing the damage. Please stand by for further updates.

INVESTIGATING 10 months ago - at 12/20/2024 07:49AM

We've been alerted of a catastrophic RAID failure on our nuestorage07 node. Earlier this morning, the controller started flapping, which jumped the I/O load to over 90. This made every VM on the host hypervisor unresponsive. We've proceeded with replacing the RAID adapter and we're moving towards an attempted recovery. At this point, we're unsure if recovery would be possible.

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