Outage in AlsoEnergy

CatM Meters - readings timestamp anomalies

Resolved Minor
July 01, 2022 - Started over 3 years ago - Lasted about 1 month
Official incident page

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Outage Details

We are currently investigating an internal clock issue impacting some of the CATM meters. This is causing some data to be reported with incorrect timestamps. The vendor has been engaged to ensure resolution.
Components affected
AlsoEnergy Data Acquisition
Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 07/20/2022 06:40PM

An issue has been identified with meter configuration change commencing with May shipments whereby expected UTC timestamps are now location TZ timestamps. The vendor is engaged and working on a fix to restore to UTC timestamps.

INVESTIGATING over 3 years ago - at 07/01/2022 08:58PM

We are currently investigating an internal clock issue impacting some of the CATM meters. This is causing some data to be reported with incorrect timestamps. The vendor has been engaged to ensure resolution.

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