Outage in AlsoEnergy

We are experiencing an outage with Enphase devices on the Locus platform

Resolved Major
December 15, 2022 - Started almost 3 years ago - Lasted 22 days
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
AlsoEnergy Data Acquisition
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/06/2023 05:40PM

We are continuing to monitor for issues, but the statistics are normative with pre-incident performance. The incident is resolved.

MONITORING almost 3 years ago - at 01/04/2023 06:19PM

We have re-established fleet data retrieval with Enphase assistance. A fix is underway and is scheduled for deployment this week, and we will update while monitoring during the transition

MONITORING almost 3 years ago - at 12/27/2022 11:44PM

We are continuing to monitor for further issues. A fix for the current API version is being readied.

MONITORING almost 3 years ago - at 12/18/2022 05:36PM

Connection to Enphase API has been reestablished, currently backfilling data.

IDENTIFIED almost 3 years ago - at 12/16/2022 02:50AM

We suspect that Enphase modified their security system which is preventing us from accessing their data. We are working on a resolution.

INVESTIGATING almost 3 years ago - at 12/15/2022 10:06PM

We are currently investigating this issue.

Latest AlsoEnergy outages

Unexpected Alert Activation - 6 days ago
Data Ingest Delay - 11 days ago
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Data Ingest Delay in EU Region - 23 days ago
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