Outage in AlsoEnergy

PowerTrack Maintenance

Resolved Minor
March 29, 2025 - Started about 2 months ago - Lasted 3 days
Official incident page

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Outage Details

We continue to see degraded performance with some of our services. Customers would experience: - Delays in Cell Modems heartbeats. - Heartbeat alerts - Draker sites may have a delay in ingest along with SMAFTP and custom FTP sites. - Data Backlog and delay in processing - Delays with OPC sites Impacted Systems: - PowerTrackWeb - Draker
Components affected
AlsoEnergy Cell Modem Data Processing AlsoEnergy Campbell Scientific Data Ingest AlsoEnergy Alerts - Device to Server Communications
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/01/2025 07:01PM

This incident has been resolved.

MONITORING about 2 months ago - at 04/01/2025 01:50PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 04/01/2025 04:22AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 03/29/2025 11:41PM

We will be performing some additional maintenance to improve our the performance of our PowerTrack Systems.

Start Time:

India: 04/01/2025, 09:30:00 GMT+5:30
Eastern: 04/01/2025, 24:00:00 EDT
Pacific: 03/31/2025, 21:00:00 PDT

INVESTIGATING about 2 months ago - at 03/29/2025 01:05PM

We continue to see degraded performance with some of our services. Customers would experience:

- Delays in Cell Modems heartbeats.
- Heartbeat alerts
- Draker sites may have a delay in ingest along with SMAFTP and custom FTP sites.
- Data Backlog and delay in processing
- Delays with OPC sites

Impacted Systems:
- PowerTrackWeb
- Draker

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