Ingest Delay in Power Track US

This incident has been resolved.

We are currently investigating this issue.

We’re observing steady system performance with no further issues reported. Monitoring efforts are ongoing to ensure continued stability.

System stability remains consistent. Monitoring efforts are ongoing to ensure no recurrence of the issue.

The implemented fix remains in place and is being closely monitored.

A fix has been implemented and we are monitoring the results.

We have identified and addressed the issue affecting our data ingest, we are currently working on increasing the ingest capacity to address data backlog

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

Our data operations have returned to normal operating conditions, we are continuing to monitor

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Scheduled maintenance work resulted in our primary servers reporting severely degraded performance processing incoming data. Upon further investigation, the degradation was ultimately tracked to one of our replicated databases experiencing increased CPU and i/o pressure. Our teams continued the investigation and narrowed the performance issue to a configuration item limiting the memory usage of the replicated server. On 6/13/2025 at 22:00 MST, the configuration was updated, and the replicated database was recycled, allowing the database to return to normal operating conditions.

As the system returned to normal processing speeds, it has been continuing to bring the backlogged data up to our servers to be available on our platform. We are aware of sites with remaining backlogged data and are working to provide additional capacity to bring them up to date.

We are continuing to monitor for any further issues.

We're continuing to monitor system performance and are seeing steady improvements in the sites that are currently backlogged. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

We are investigating an issue causing delays. After monitoring, we are looking back into this initial issue.

We are continuing to monitor for any further issues.

The issue has been identified and resolved. We will continue to monitoring this until all device data has been backfilled.

We are currently investigating this issue.