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Outage in altaFlow

Drag-and-drop fields in document placeholder are not shown in signing session

Resolved Major
August 22, 2025 - Started 8 months ago - Lasted 30 minutes
Official incident page

Incident Report

We are currently having issues with the document placeholder type of document. Fillable fields available for drag-and-drop are not showing within the signing session. Our team is already diligently working on the issue. We are sorry for inconveniences.
Components affected
altaFlow Web

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/22/2025 04:17PM

The issue was resolved. All systems are fully operational.

INVESTIGATING 8 months ago - at 08/22/2025 03:55PM

We are currently having issues with the document placeholder type of document. Fillable fields available for drag-and-drop are not showing within the signing session. Our team is already diligently working on the issue. We are sorry for inconveniences.

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