Outage in Altmetric
Delay in news mention collection
Resolved MinorIncident Report
We are currently experiencing a delay in the collection of news mentions. This is caused by an ongoing outage at one of our upstream news data providers, which is affecting the availability of their feed.
Other attention sources are unaffected. The provider has confirmed they are working on a fix and currently expect service to be restored within the next couple of days.
We will post an update as soon as we have more information.
Components affected
Altmetric Data Processing Altmetric Commercial API Altmetric Badge Renderer Altmetric Details Pages Altmetric Explorer for InstitutionsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 08/13/2026 01:19PM
News mention collection is running normally again. Some remaining content from the outage period is still being reprocessed by our upstream provider, so a small number of mentions from that window may continue to appear over the next few days.
MONITORING
18 days ago - at 08/11/2026 10:16PM
Our upstream news data provider is still reprocessing the content published during the outage. News mention collection itself has resumed, and mentions from the affected period will continue to appear as that reprocessing completes.
We will post an update once it has finished.
MONITORING
19 days ago - at 08/11/2026 09:00AM
Our upstream news data provider has restored access to their API and news mention collection has resumed. Content published during the outage is being reprocessed on their side and may take a few days to become fully available.
We will post an update once that backlog has cleared.
IDENTIFIED
19 days ago - at 08/10/2026 10:44PM
The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected. The provider has restored the service internally and is testing it overnight, with release expected once that testing completes.
We will post an update as soon as collection resumes.
IDENTIFIED
20 days ago - at 08/09/2026 09:44PM
The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected.
The provider expects their service to begin coming back online during Monday, subject to their own testing. We will post an update as soon as collection resumes.
IDENTIFIED
23 days ago - at 08/07/2026 11:10AM
The outage at our upstream news data provider is ongoing and news mention collection remains paused. Other attention sources are unaffected.
The provider has confirmed they expect to begin restoring service over the weekend. We will post an update as soon as collection resumes.
IDENTIFIED
24 days ago - at 08/06/2026 06:51PM
We are currently experiencing a delay in the collection of news mentions. This is caused by an ongoing outage at one of our upstream news data providers, which is affecting the availability of their feed.
Other attention sources are unaffected. The provider has confirmed they are working on a fix and currently expect service to be restored within the next couple of days.
We will post an update as soon as we have more information.
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