Outage in Amplify

Error Messages Across mCLASS Applications

Resolved Major
August 25, 2025 - Started about 2 months ago - Lasted 8 days
Official incident page

Incident Report

We are aware of an issue where teachers and students attempting to access the Student Online Assessment are receiving 503 error messages. Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue. We will update this page once we have more information. We appreciate your patience and apologize for the inconvenience!
Components affected
Amplify mCLASS Assessment Amplify mCLASS Intervention

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/03/2025 03:25AM

This incident has been resolved.

MONITORING about 2 months ago - at 08/25/2025 10:53PM

mCLASS applications - Classroom Reporting, Teacher-led Assessment, Student Online Assessment (teacher and students) - saw a spike in errors in our internal databases from ~6:20-6:45pm ET.

Those errors have since subsided and we are monitoring progress.

MONITORING about 2 months ago - at 08/25/2025 09:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 08/25/2025 06:30PM

Upon further investigation, we are seeing errors affecting multiple mCLASS applications - Classroom Reporting, Teacher-led Assessment, Student Online Assessment (teacher and students affected).

Our Product and Engineering teams are aware of the spike in these error rates and working to implement a fix for them now.

INVESTIGATING about 2 months ago - at 08/25/2025 06:19PM

We are aware of an issue where teachers and students attempting to access the Student Online Assessment are receiving 503 error messages.

Our Product and Engineering teams are working diligently to identify the root cause of and implement a fix for this issue.

We will update this page once we have more information.

We appreciate your patience and apologize for the inconvenience!

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