Outage in Amplify

Administrator Reports: Long Load Times and Error Messages

Resolved Major
September 02, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

We are aware of and investigating an issue where users attempting to access Administrator Reports are seeing long load times culminating in a "We'll be right back" message. For mCLASS users with System and/or Reporting access, please use the mCLASS program options from your Content menu to access that platform. If you select an mCLASS program from Educator Home, it will redirect you to Administrator Reports and you will experience the issue described above. Our Product and Engineering teams are working diligently to find a root cause and implement a fix for this issue right now. Thank you so much for your patience!
Components affected
Amplify mCLASS Assessment Amplify CKLA Amplify ELA Amplify Reading Amplify Science

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/03/2025 09:21PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/02/2025 06:36PM

Our Engineering team has implemented a fix and we have been able to load Administrator Reports successfully for affected users. We should be seeing relief now!

INVESTIGATING about 2 months ago - at 09/02/2025 06:11PM

We are aware of and investigating an issue where users attempting to access Administrator Reports are seeing long load times culminating in a "We'll be right back" message.

For mCLASS users with System and/or Reporting access, please use the mCLASS program options from your Content menu to access that platform. If you select an mCLASS program from Educator Home, it will redirect you to Administrator Reports and you will experience the issue described above.

Our Product and Engineering teams are working diligently to find a root cause and implement a fix for this issue right now.

Thank you so much for your patience!

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