Administrator Reports: Long Load Times and Error Messages

This incident has been resolved.

Our Engineering team has implemented a fix and we have been able to load Administrator Reports successfully for affected users. We should be seeing relief now!

We are aware of and investigating an issue where users attempting to access Administrator Reports are seeing long load times culminating in a "We'll be right back" message.

For mCLASS users with System and/or Reporting access, please use the mCLASS program options from your Content menu to access that platform. If you select an mCLASS program from Educator Home, it will redirect you to Administrator Reports and you will experience the issue described above.

Our Product and Engineering teams are working diligently to find a root cause and implement a fix for this issue right now.

Thank you so much for your patience!