Outage in Amplitude
High latency on ingestion endpoints
Resolved Major
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Outage Details
On Sept 15th 2023, 12:01 PM PT our ingestion endpoints, /http and /batch, are having high latency with more than usual SSL connection errors. As a result, a portion of incoming data might not be available in the charts or any downstream system. We are working on finding the root cause. All customers may have been impacted and as a result, it is recommended to perform a data connection retry. If possible, keep a copy of your data to send it after the incident is resolved.
Components affected
Amplitude Data CollectionLatest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 09/16/2023 12:05AM
From Sept 15th 2023, 12:01 PM until 3:22 PM PT our ingestion endpoints, /http and /batch, are having high latency with more than usual SSL connection errors. As a result, a portion of incoming data might not be available in the charts or any downstream system. The incident is resolved. Since Amplitude might not have received some data, we cannot guarantee that there was no data loss. If there is any drop in your data, please consider resending the events to Amplitude.
MONITORING
over 1 year ago - at 09/15/2023 10:47PM
As of 15:22 PM PT, we have identified a probable root cause and we have applied a fix. We are now monitoring the system.
INVESTIGATING
over 1 year ago - at 09/15/2023 09:50PM
On Sept 15th 2023, 12:01 PM PT our ingestion endpoints, /http and /batch, are having high latency with more than usual SSL connection errors. As a result, a portion of incoming data might not be available in the charts or any downstream system. We are working on finding the root cause. All customers may have been impacted and as a result, it is recommended to perform a data connection retry. If possible, keep a copy of your data to send it after the incident is resolved.
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