Outage in Amplitude

Event Collection Outage

Resolved Major
March 04, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Our event servers started to return 5xxs and we are rejecting most of the events being sent to Amplitude. The issue started around 12:12pm PST on March 4th. All our customers with the EU endpoint are impacted. We are investigating the issue and will post an update in an hour or earlier if we identify the issue. We recommend retrying failed events until you receive a 200 response from Amplitude. Amplitude SDKs already take care of the retry logic.
Components affected
Amplitude Data Collection

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/04/2024 11:26PM

This incident has been resolved.

MONITORING over 1 year ago - at 03/04/2024 10:57PM

EU event collection endpoint should be full recovered now.

We are continuing to investigate more about the root cause and how to avoid in the future.

INVESTIGATING over 1 year ago - at 03/04/2024 10:27PM

EU event collection endpoint should be mostly recovered now. We are continuing to investigate the root cause.

INVESTIGATING over 1 year ago - at 03/04/2024 09:51PM

5xxs should be improving right now. We are continuing to investigate the root cause.

INVESTIGATING over 1 year ago - at 03/04/2024 09:38PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 03/04/2024 08:59PM

Our event servers started to return 5xxs and we are rejecting most of the events being sent to Amplitude. The issue started around 12:12pm PST on March 4th.

All our customers with the EU endpoint are impacted.

We are investigating the issue and will post an update in an hour or earlier if we identify the issue. We recommend retrying failed events until you receive a 200 response from Amplitude. Amplitude SDKs already take care of the retry logic.

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