Outage in Amplitude

Event Collection Outage

Resolved Major
September 17, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our batch endpoint started to reject some of the events being sent to Amplitude. The issue started around 13:18 PDT on Sep 17th. All our customers with the US endpoint are impacted. We have identified the issue and fixing it now. We recommend retrying failed events until you receive a 200 response from Amplitude. Amplitude SDKs already take care of the retry logic.
Components affected
Amplitude Data Collection
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/17/2024 10:32PM

All the issues should have been resolved now.

MONITORING 3 months ago - at 09/17/2024 10:21PM

The deployment is completed. We are cleaning up and verifying.

IDENTIFIED 3 months ago - at 09/17/2024 09:30PM

We are testing the fix now. The success rate of the endpoint has been above 99% since 2:00pm PDT.

INVESTIGATING 3 months ago - at 09/17/2024 09:02PM

Our batch endpoint started to reject some of the events being sent to Amplitude. The issue started around 13:18 PDT on Sep 17th. All our customers with the US endpoint are impacted.

We have identified the issue and fixing it now.

We recommend retrying failed events until you receive a 200 response from Amplitude. Amplitude SDKs already take care of the retry logic.

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