Outage in Amplitude

Charts are slow to Load and missing realtime data

Resolved Minor
April 24, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

From 2025-04-24 10:17 to 2025-04-24 10:28, we experienced issues with our query capabilities and users may see their charts/dashboards slow to load or unavailable. From 2025-04-24 10:28, we mitigated the issue by skipping realtime system, so query should be good now, except missing recent realtime data(~ last 2 hours' data). Data is not missing, will be recovered once the realtime system is back Our team is working on a fix and no data is lost during this incident. No action is needed from customers at this time. We will post updates as we recover the systems.
Components affected
Amplitude Web Reporting

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/24/2025 07:04PM

This incident has been resolved.

MONITORING 6 months ago - at 04/24/2025 06:36PM

System is back to healthy, we are monitoring

INVESTIGATING 6 months ago - at 04/24/2025 05:36PM

From 2025-04-24 10:17 to 2025-04-24 10:28, we experienced issues with our query capabilities and users may see their charts/dashboards slow to load or unavailable.

From 2025-04-24 10:28, we mitigated the issue by skipping realtime system, so query should be good now, except missing recent realtime data(~ last 2 hours' data). Data is not missing, will be recovered once the realtime system is back

Our team is working on a fix and no data is lost during this incident. No action is needed from customers at this time.

We will post updates as we recover the systems.

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