Outage in Amplitude

EU data collection endpoint api.eu.amplitude.com is DOWN

Resolved Major

April 12, 2026 - Started 4 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Amplitude's EU data collection endpoint (api.eu.amplitude.com) experienced service disruptions for 2.5 hours, causing customers to encounter errors when sending event data and making data ingestion temporarily unavailable. The team implemented auto-scaling measures and applied a fix to restore normal operations. No permanent data loss occurred for events with proper SDK retry logic configured.

Since 2026-04-12 00:43 PT (07:43 UTC), the EU data collection endpoint (api.eu.amplitude.com) has been experiencing service disruptions. Customers sending event data to the EU endpoint may encounter errors, and data ingestion may be temporarily unavailable. Our team is actively investigating the source of the issue and working to restore normal operations. Auto-scaling measures have been initiated. We do not expect permanent data loss for events that are retried by client SDKs. No customer action is needed at this time beyond ensuring your SDKs are configured with retry logic. We will provide the next update by 2026-04-12 02:00 PT (09:00 UTC).

Components affected

Amplitude Data Collection

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 04/12/2026 10:52AM

This incident has been resolved.

MONITORING 4 days ago - at 04/12/2026 10:47AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 days ago - at 04/12/2026 09:52AM

We are continuing to investigate this issue

INVESTIGATING 4 days ago - at 04/12/2026 08:24AM

Since 2026-04-12 00:43 PT (07:43 UTC), the EU data collection endpoint (api.eu.amplitude.com) has been experiencing service disruptions. Customers sending event data to the EU endpoint may encounter errors, and data ingestion may be temporarily unavailable.

Our team is actively investigating the source of the issue and working to restore normal operations. Auto-scaling measures have been initiated. We do not expect permanent data loss for events that are retried by client SDKs. No customer action is needed at this time beyond ensuring your SDKs are configured with retry logic.

We will provide the next update by 2026-04-12 02:00 PT (09:00 UTC).

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