Outage in Amplitude
Custom Metrics – Metric Details Page Unavailable
Resolved MajorIncident Report
Summary AI Generated
For approximately 3.4 hours starting July 12 at 11:47 PM PDT, Amplitude's Custom Metrics details page failed to load or displayed errors, affecting the Web Reporting component. The root cause was identified and a fix was deployed, with the page returning to normal operation by July 13 at 7:59 AM PDT. No data was lost during the incident.
Since 2026-07-12 11:47:42 PM PDT (2026-07-13 07:47:42 AM CET), we have been experiencing issues with the Amplitude user interface (UI). Currently, the Custom Metrics metric details page may fail to load or display an error.
Our team is actively investigating the source of the issue and will work to deploy a fix. We expect no data loss. No customer action is needed at this time.
We will provide the next update by 6:00 AM PDT.
Components affected
Amplitude Web ReportingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/13/2026 02:59PM
The incident has been resolved and the Custom Metrics metrics details page displays normally now.
MONITORING
4 days ago - at 07/13/2026 02:32PM
A fix has been deployed and the metric details page is loading normally again. We are monitoring error rates to confirm full recovery across all regions before resolving. No data was lost during this incident.
IDENTIFIED
5 days ago - at 07/13/2026 02:05PM
We have identified the root cause and a fix is being deployed. We will post an update as the deployment completes.
INVESTIGATING
5 days ago - at 07/13/2026 11:41AM
Since 2026-07-12 11:47:42 PM PDT (2026-07-13 07:47:42 AM CET), we have been experiencing issues with the Amplitude user interface (UI). Currently, the Custom Metrics metric details page may fail to load or display an error.
Our team is actively investigating the source of the issue and will work to deploy a fix. We expect no data loss. No customer action is needed at this time.
We will provide the next update by 6:00 AM PDT.
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