Outage in Anaplan
Platform Alerts
Resolved MajorIncident Report
Summary AI Generated
Anaplan experienced a major service incident where some customers were unable to load models on the platform. The issue lasted approximately 1.5 hours and affected model loading functionality across the service. The problem was identified and resolved, with service restored and confirmed working normally.
We are currently investigating an issue resulting in some customers not being able to load models.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 05/07/2026 10:24PM
We have confirmed that the issue is now resolved.
We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.
We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.
MONITORING
about 5 hours ago - at 05/07/2026 09:55PM
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
IDENTIFIED
about 5 hours ago - at 05/07/2026 09:48PM
We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible. Currently, we do not yet have a time to resolution. We will provide further updates in 60 minutes or upon resolution.
MONITORING
about 5 hours ago - at 05/07/2026 09:17PM
Service has now been restored; you should now be able to resume normal activities.
We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.
INVESTIGATING
about 6 hours ago - at 05/07/2026 08:54PM
We are currently investigating an issue resulting in some customers not being able to load models.
We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.
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