Platform Alerts

We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

We are currently processing a backlog of queued jobs within Cloudworks for US1 and US2 region.

While this backlog is being processed, some customers may experience delays in processing times.

We will continue to track performance and will provide our next update in 30 minutes, or sooner as the backlog clears.

We are pleased to report that the CloudWorks backlog is actively processing, and we are now seeing jobs successfully and steadily completing. System throughput has returned to normal operational levels as the queue continues to clear.

Our engineering teams remain focused on monitoring the queue velocity until the backlog is fully exhausted and all services have returned to a completely nominal state.

We will provide our next update in 30 minutes, or sooner once queue clearance is complete.

The core platform has successfully recovered, and all primary services are fully operational. We are currently processing a backlog of queued jobs within Cloudworks resulting from the incident.

While this backlog is being processed, some customers may experience delays in processing times.

We will continue to track performance and will provide our next update in 30 minutes, or sooner as the backlog clears.

We are starting to observe the first initial signs of platform recovery. Our engineering teams are proceeding with extreme caution and are closely monitoring system stability and telemetry as services begin to stabilize.

We remain actively engaged in verifying that this early recovery is sustained. We will provide our next update in 30 minutes, or sooner if we detect any changes in performance.

Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.