Platform Alerts

We would like to provide you with the latest update regarding the recent service disruption affecting our platform.

Working in close collaboration with our vendor, our engineering team were able to identify a software bug in our network infrastructure that was causing temporary connection instability.

To resolve the instability, we applied the fix recommended by the Vendor for the software bug, then successfully moved platform traffic to updated infrastructure at 18:17 UTC on 11 June. All connections stabilised with no disruption observed post the transition.

Since then, the platform has remained stable and our engineering teams have continued to monitor this closely.

This is our final update on this incident. We will provide a thorough Root Cause Analysis (RCA) within 7 business days.

Thank you for your patience and understanding throughout this incident.

The issue impacting access to the Anaplan Platform across all affected regions has been mitigated. The platform is stable and all services have returned to normal operation.

Corrective measures to prevent recurrence are actively advancing and will continue to be applied to ensure this issue does not reoccur. We are continuing to monitor the platform to confirm stability. We do not anticipate any further customer impact from these activities.

We appreciate your patience and partnership. If you have any questions or concerns, please do not hesitate to contact us at Anaplan Support.

Our engineering team has successfully implemented a targeted infrastructure patch and completed a controlled failover to the updated version. All primary services are fully restored and accessible to customers.

Our teams remain in active monitoring as we continue to validate the patch and advance corrective work across the remaining infrastructure. We do not anticipate further disruption at this time, and we will continue to monitor platform performance closely over the next several hours.

We sincerely apologize for the impact today's incidents have had on your teams. A full incident summary will be published once our corrective actions are complete.

We are pleased to share that the core Anaplan Platform has successfully recovered and all primary services are fully operational. Our engineering teams are actively monitoring platform stability while corrective actions to address the underlying root cause continue to advance.

We sincerely apologize for the disruption today and recognize that this has been a difficult week for many of our customers. Restoring your trust and ensuring platform stability remains our highest priority.

Next update: In 30 minutes or sooner

We want to start by offering our sincere apologies to every customer affected by today's disruption to the Anaplan Platform. We know your teams rely on Anaplan to do critical work.

Our engineering team has identified the root cause and is fully focused on resolution. Active remediation steps are underway, and we are committed to keeping you informed with updates every 30 minutes — or sooner if there is meaningful progress to share.

We want to sincerely apologize to our customers for the continued disruption to the Anaplan Platform today. We understand how critical access to Anaplan is for your business, and we deeply regret the impact this is having on your teams.

Our engineers have identified the root cause of this issue and are actively working to restore service. We are currently executing remediation steps and will continue to provide updates here every 30 minutes until full service is restored.

We are currently investigating an issue impacting customers’ ability to access the Anaplan Platform.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.