Platform Alerts

We have confirmed that the issue is now resolved.

We deeply apologize for any impact this issue may have caused. We appreciate your patience and partnership as we worked through this issue.

We will follow up within 7 business days with a detailed root cause analysis (RCA) that will be shared on our Status Page. If you have any question or concerns, please do not hesitate to contact us at Anaplan Support.

Service has now been restored; you should now be able to resume normal activities.

We will continue to monitor the platform to ensure no additional issues arise. If you have any questions, concerns, or continue to experience issues, please do not hesitate to contact Anaplan Support. We will provide a final update to you when we consider this situation fully resolved.

We are pleased to report a significant milestone in our resolution efforts. Our cross-functional engineering teams have successfully validated a targeted configuration adjustment to restore access to the affected workspaces.

We have initiated a phased deployment of this mitigation across the region to safely and systematically restore full access to all affected workspaces.

Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

We have identified the likely cause of the issue, and we are focused right now on restoring service as quickly as possible.

We have identified mitigation steps to alleviate the issue and initial reports indicate positive outcomes of these activities.

Currently, we do not yet have a time to resolution. We will provide further updates in 30 minutes or upon resolution.

Thank you for your patience as we continue to investigate this issue.

Our coordinated technical response has made progress in narrowing down the scope of our investigation. We have isolated the primary area of concern to our storage configuration layer and are evaluating mitigation steps to alleviate the issue.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Thank you for your patience as we continue to investigate this issue.

Our technical teams are fully engaged, and restoring normal service operations as quickly and safely as possible is our absolute priority.

Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

Thank you for your patience as we continue to investigate this issue. Currently, we do not yet have a time to resolution. We will continue to provide updates every 30 minutes as we work to resolve this issue as quickly as possible.

We are currently investigating an issue resulting in some customers not being able to load models.

We are working to resolve this issue as quickly as possible and will provide updates every 30 minutes or upon resolution.