Outage in ansarada

Partial outage for Documents, Ecommerce, and AIDA services

Resolved Major

October 20, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a partial outage, affecting the following features: translation, redaction, AIDA, E-commerce. Our engineering team is actively investigating the root cause and working to restore full functionality. We will provide updates every 30 minutes or as soon as new information becomes available.

Components affected

ansarada eCommerce ansarada Licensing ansarada Other functionality

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/20/2025 05:43AM

This incident has been resolved.

MONITORING 3 months ago - at 10/20/2025 05:03AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 10/20/2025 04:52AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/20/2025 04:23AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/20/2025 04:04AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/20/2025 03:33AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/20/2025 02:48AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 10/20/2025 02:45AM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 10/20/2025 02:44AM

We are currently experiencing a partial outage, affecting the following features: translation, redaction, AIDA, E-commerce.

Our engineering team is actively investigating the root cause and working to restore full functionality.

We will provide updates every 30 minutes or as soon as new information becomes available.

Latest ansarada outages

Unable to upload office documents - 25 days ago

Transient issues with archive and bulk downloads - about 1 month ago

Dataroom service degraded - about 2 months ago

Intermittent Login Issues for Some Users - about 2 months ago

Secure PDF Documents degraded - about 2 months ago

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