Outage in ansarada

Partial outage for Documents, Ecommerce, and AIDA services

Resolved Major
October 19, 2025 - Started about 10 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a partial outage, affecting the following features: translation, redaction, AIDA, E-commerce. Our engineering team is actively investigating the root cause and working to restore full functionality. We will provide updates every 30 minutes or as soon as new information becomes available.
Components affected
ansarada Other functionality ansarada Licensing ansarada eCommerce

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Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 10/20/2025 05:43AM

This incident has been resolved.

MONITORING about 8 hours ago - at 10/20/2025 05:03AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 8 hours ago - at 10/20/2025 04:52AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 8 hours ago - at 10/20/2025 04:23AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 9 hours ago - at 10/20/2025 04:04AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 9 hours ago - at 10/20/2025 03:33AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 10 hours ago - at 10/20/2025 02:48AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 10 hours ago - at 10/20/2025 02:45AM

We are continuing to investigate this issue.

INVESTIGATING about 10 hours ago - at 10/20/2025 02:44AM

We are currently experiencing a partial outage, affecting the following features: translation, redaction, AIDA, E-commerce.

Our engineering team is actively investigating the root cause and working to restore full functionality.

We will provide updates every 30 minutes or as soon as new information becomes available.

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