Outage in Anthropic

Elevated errors on Claude 4 Sonnet

Resolved Major

July 25, 2025 - Started 9 months ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating an issue on Claude 4 Sonnet that started at 23:55 PT / 6:55 UTC.

Components affected

Anthropic claude.ai Anthropic api.anthropic.com Anthropic console.anthropic.com

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/25/2025 04:37PM

We've had several spikes of incidents and we have mitigated them. The last two ones being:

* between 5:47 PT / 12:47 UTC and 6:23 PT / 13:23 UTC
* a period of medium level of errors
* between 7:28 PT / 14:28 UTC and 8:35 PT / 15:35 UTC

The issue has been fully mitigated.

IDENTIFIED 9 months ago - at 07/25/2025 12:54PM

We're seeing another spike of errors as of 5:48 PT / 12:48 UTC.

MONITORING 9 months ago - at 07/25/2025 09:26AM

The last bump of errors was between 1:58 PT / 8:58 UTC and 2:21 PT / 9:21 UTC.

We haven't yet resolved the root cause, and we are working on that. We are applying tactical mitigations and we're still at a high risk of errors.

IDENTIFIED 9 months ago - at 07/25/2025 09:03AM

We're seeing elevated errors again since 1:58 PT / 8:58 UTC.

MONITORING 9 months ago - at 07/25/2025 08:07AM

The level of errors has been reduced to a low rate since 1:00 PT / 8:00 UTC. However we still are at risk of the errors coming back.

INVESTIGATING 9 months ago - at 07/25/2025 07:11AM

We are currently investigating an issue on Claude 4 Sonnet that started at 23:55 PT / 6:55 UTC.

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