Outage in Anthropic

iOS Subscription Access Issues

Resolved Minor

December 05, 2025 - Started 3 months ago - Lasted 6 days
Official incident page

Incident Report

Due to a bug introduced in Claude iOS app version 1.251117.1 (November 18), some Apple App Store users who purchased Pro and Max plans on or after November 24 did not receive proper access to their plans. The mobile purchasing bug has been resolved. New purchases going forward will activate plans correctly. Engineering is still working on a fix to restore plans for already-impacted customers, expected to go live tomorrow.

Components affected

Anthropic claude.ai

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/12/2025 12:04AM

The issue has been resolved. We are working on compensation for impacted users.

MONITORING 3 months ago - at 12/09/2025 11:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 12/05/2025 08:34PM

Due to a bug introduced in Claude iOS app version 1.251117.1 (November 18), some Apple App Store users who purchased Pro and Max plans on or after November 24 did not receive proper access to their plans.

The mobile purchasing bug has been resolved. New purchases going forward will activate plans correctly.

Engineering is still working on a fix to restore plans for already-impacted customers, expected to go live tomorrow.

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