Outage in Anthropic
Dispatch sessions not responding in Claude Desktop
Resolved MajorIncident Report
Summary AI Generated
Claude Desktop version 1.1.9310 had a major issue where Dispatch sessions stopped responding - messages were received and processed but replies did not appear in conversations, while standard Cowork sessions remained unaffected. The incident lasted 3.9 hours and was resolved by fixing the underlying issue that prevented agents from sending responses and releasing an updated desktop app version 1.1.9493.
We've identified an issue in the latest Claude Desktop release (Claude 1.1.9310) where Dispatch sessions stop responding. Messages sent to Dispatch are received and processed, but replies do not appear in the conversation. We have identified the cause and are working on a fix. As a workaround, you can continue using standard Cowork sessions, which are unaffected.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 03/29/2026 04:44AM
The issue affecting Dispatch has been resolved. We fixed an underlying issue that prevent the agent from sending responses to user messages. Please update to Claude desktop app 1.1.9493. We apologize for any inconvenience caused.
IDENTIFIED
about 14 hours ago - at 03/29/2026 12:53AM
We've identified an issue in the latest Claude Desktop release (Claude 1.1.9310) where Dispatch sessions stop responding. Messages sent to Dispatch are received and processed, but replies do not appear in the conversation. We have identified the cause and are working on a fix. As a workaround, you can continue using standard Cowork sessions, which are unaffected.
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