Outage in Anthropic
Delays in credit purchases
Resolved MinorIncident Report
Summary AI Generated
Anthropic experienced an issue where users with a zero credit balance faced delays in newly purchased credits becoming available, causing erroneous "credit balance is too low" errors on the Claude API. The problem affected credits purchased between 12:10–21:35 UTC on September 1, 2026, with the Anthropic Console as the impacted component. The issue was fully resolved within approximately 2 hours.
We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.
Components affected
Anthropic console.anthropic.comTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 09/02/2026 01:24AM
This issue has been resolved.
MONITORING
about 20 hours ago - at 09/01/2026 11:26PM
We have identified and resolved an issue where users who reached a balance of zero usage credits saw delays in the availability of newly purchased credits, resulting in some requests to the Claude API receiving 'credit balance is too low' errors erroneously. This affected credits purchased from 05:10am PT / 12:10 UTC to 2:35pm PT / 21:35 UTC. At this time, newly purchased credits should be available as expected and we are working to resolve any remaining impact.
Latest Anthropic outages
Degraded performance on claude.ai and Claude Code - 2 days ago
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