Outage in Anytime Fitness International
AF App - Philippines users not receiving SMS verification code
Resolved MajorIncident Report
We are currently investigating issues with Philippines users not receiving the SMS verification code to log in to the AF App.
Components affected
Anytime Fitness International AF App (New)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/21/2026 08:24PM
The issue impacting OTP delivery for some Philippine members has been resolved. WhatsApp has been re-enabled as part of the fix.
If any members continue to experience issues:
-For WhatsApp delivery: Ensure WhatsApp is installed and the number is verified, then request a new OTP in the AF App.
-For SMS delivery: Install WhatsApp, delete the WhatsApp account linked to the number, then request a new OTP in the AF App.
If you continue to experience any lingering issues, please reach out through our standard support channels
IDENTIFIED
about 2 months ago - at 04/02/2026 03:07PM
We are still seeing a higher than usual volume of issues with Philippines users not receiving their OTP via SMS. We are currently working with our OTP service provider Twilio to investigate this issue.
MONITORING
2 months ago - at 03/24/2026 04:01PM
A fix has been implemented by our Engineering team. Based on preliminary monitoring, it appears that OTPs are now being delivered successfully to Philippines users.
INVESTIGATING
2 months ago - at 03/23/2026 03:23PM
We are currently investigating issues with Philippines users not receiving the SMS verification code to log in to the AF App.
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