Outage in Anytime Fitness International

Jira Service Deck - International Support Ticket Delays

Resolved Minor

May 07, 2026 - Started 18 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue where email replies from members and club staff may not be captured in Jira International Support tickets. At this time, incoming email replies may not appear on affected International Support tickets, which could delay ticket updates and responses. We will continue to monitor the issue and provide updates as more information becomes available.

Components affected

Anytime Fitness International Jira Service Desk

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Latest Updates ( sorted recent to last )

RESOLVED 17 days ago - at 05/07/2026 10:42PM

The issue affecting email replies being captured in Jira Service Desk International Support tickets has been resolved.

Email replies are now being received and added to tickets as expected.

We will continue monitoring to ensure ticket updates continue processing normally.

INVESTIGATING 18 days ago - at 05/07/2026 09:07PM

We are currently investigating an issue where email replies from members and club staff may not be captured in Jira International Support tickets.

At this time, incoming email replies may not appear on affected International Support tickets, which could delay ticket updates and responses.

We will continue to monitor the issue and provide updates as more information becomes available.

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