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Outage in ApcoPay

Notification of Service Degradation and Intermediate Transaction Processing Issues

Resolved Major
March 14, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Merchant, We regret to inform you that we are currently experiencing a degradation of service, and as a result, transaction processing is intermittently affected. We understand the importance of providing you with a reliable and efficient service, and we apologize for any inconvenience this may cause. Our technical team is working diligently to identify and resolve the root cause of this issue. We are closely monitoring the situation and will keep you updated on the progress. During this time, you may experience delays in transaction processing, and some transactions may fail. We advise you to retry the transaction at a later time, or alternatively, contact our support team for assistance. We appreciate your patience and understanding during this period of service disruption. We assure you that we are doing everything we can to restore normal service as quickly as possible. If you have any questions or concerns, please do not hesitate to contact Kind Regards Apco Support

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/14/2026 05:05AM

This incident has been resolved.

MONITORING about 1 month ago - at 03/14/2026 04:52AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/14/2026 04:37AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/14/2026 04:35AM

Dear Merchant,

We regret to inform you that we are currently experiencing a degradation of service, and as a result, transaction processing is intermittently affected. We understand the importance of providing you with a reliable and efficient service, and we apologize for any inconvenience this may cause.

Our technical team is working diligently to identify and resolve the root cause of this issue. We are closely monitoring the situation and will keep you updated on the progress.

During this time, you may experience delays in transaction processing, and some transactions may fail. We advise you to retry the transaction at a later time, or alternatively, contact our support team for assistance.

We appreciate your patience and understanding during this period of service disruption. We assure you that we are doing everything we can to restore normal service as quickly as possible.

If you have any questions or concerns, please do not hesitate to contact

Kind Regards
Apco Support

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