Outage in Apigee

Errors while login with SAML in Apigee UI

Resolved Minor
February 08, 2023 - Started almost 3 years ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating failures while logging in to Apigee UI. Customers using saml / sso to login to Edge Cloud UI are experiencing errors. This incident does not cause any traffic impact.
Components affected
Apigee Management Services UI

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 02/08/2023 08:47PM

The fix was completely rolled out in production and this incident is now fully resolved.

MONITORING almost 3 years ago - at 02/08/2023 08:06PM

We have identified the problem with the unavailable SAML login button which some customers may be experiencing. The fix is currently being tested. Once the fix is confirmed, we'll provide an ETA for the delivery of this solution. Thank you for your patience as we work through this.

MONITORING almost 3 years ago - at 02/08/2023 05:32PM

The 'Validation of protocol message signature failed' errors observed on SAML login to Edge should be mitigated and we're still investigating an issue where the SAML login button is not available.

MONITORING almost 3 years ago - at 02/08/2023 04:38PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 02/08/2023 02:13PM

We are investigating failures while logging in to Apigee UI. Customers using saml / sso to login to Edge Cloud UI are experiencing errors. This incident does not cause any traffic impact.

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