Outage in Apigee

EdgeCloud: Intermittent runtime impact for some customers in US-West

Resolved Major
July 28, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We're currently investigating an issue for some customers encountering intermittent 5xx errors for some of their API runtime calls in the US-West region. All of the right resources are engaged in this investigation. No other services are impacted by this issue. We'll provide an update shortly. Thank you for your patience!
Components affected
Apigee API Services

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/28/2023 08:18PM

The issue was identified to a single node issue in one of our Cassandra pods in the US-West region which was mitigated. We're not seeing any further errors post mitigation but will continue to monitor. We'll do a review of this incident and take the necessary actions to improve our systems to prevent a recurrence. Thanks again for your patience and partnership!

INVESTIGATING over 2 years ago - at 07/28/2023 07:31PM

We're currently investigating an issue for some customers encountering intermittent 5xx errors for some of their API runtime calls in the US-West region. All of the right resources are engaged in this investigation. No other services are impacted by this issue. We'll provide an update shortly. Thank you for your patience!

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