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Outage in Apollo Graph

Processing of metrics data is delayed across a number of insights features

Resolved Minor
March 08, 2022 - Started about 4 years ago - Lasted 20 days
Official incident page

Incident Report

We are aware of an issue that is affecting timely processing of incoming metrics data. The lag is currently around 1 hour and there is no data loss in ingestion. The lag is consistently growing at the moment, and we are investigating ways to mitigate. The experimental performance alerts feature is currently receiving no data.
Components affected
Apollo Graph Notifications Apollo Graph Studio Metrics Dashboard

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Latest Updates ( sorted recent to last )
MONITORING about 4 years ago - at 03/09/2022 12:51AM

We are monitoring ingestion progress as lag continues to decline. Some features (e.g. traces) have already recovered completely.

IDENTIFIED about 4 years ago - at 03/09/2022 12:47AM

A fix has been rolled out and metrics ingestion is actively starting to catch up to near real time.

IDENTIFIED about 4 years ago - at 03/09/2022 12:38AM

We have identified the underlying issue and are currently working on a solution to catch up on metrics ingestion.

INVESTIGATING about 4 years ago - at 03/09/2022 12:18AM

We are aware of an issue that is affecting timely processing of incoming metrics data. The lag is currently around 1 hour and there is no data loss in ingestion. The lag is consistently growing at the moment, and we are investigating ways to mitigate. The experimental performance alerts feature is currently receiving no data.

Latest Apollo Graph outages

Degredaded performance across several Apollo GraphOS services - 4 months ago
Elevated Error Rates for Cloud Routers and Studio UI - 4 months ago
Federation version minor version build failures - 5 months ago
Schema Publishing Encountering Issues - 5 months ago
AWS us-east-1 Outage Impacting Apollo Services - 5 months ago

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