Outage in Apollo Graph

Processing of metrics data is delayed across a number of insights features

Resolved Minor
March 09, 2022 - Started almost 3 years ago - Lasted 20 days
Official incident page

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Outage Details

We are aware of an issue that is affecting timely processing of incoming metrics data. The lag is currently around 1 hour and there is no data loss in ingestion. The lag is consistently growing at the moment, and we are investigating ways to mitigate. The experimental performance alerts feature is currently receiving no data.
Components affected
Apollo Graph Notifications Apollo Graph Studio Metrics Dashboard
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 03/09/2022 12:51AM

We are monitoring ingestion progress as lag continues to decline. Some features (e.g. traces) have already recovered completely.

IDENTIFIED almost 3 years ago - at 03/09/2022 12:47AM

A fix has been rolled out and metrics ingestion is actively starting to catch up to near real time.

IDENTIFIED almost 3 years ago - at 03/09/2022 12:38AM

We have identified the underlying issue and are currently working on a solution to catch up on metrics ingestion.

INVESTIGATING almost 3 years ago - at 03/09/2022 12:18AM

We are aware of an issue that is affecting timely processing of incoming metrics data. The lag is currently around 1 hour and there is no data loss in ingestion. The lag is consistently growing at the moment, and we are investigating ways to mitigate. The experimental performance alerts feature is currently receiving no data.

Latest Apollo Graph outages

Schema publishing and checks degradation - about 1 month ago
Increased error rates across Apollo services - about 1 month ago
Apollo GraphQL website outage in some locations - about 2 months ago
Increased error rate in schema checks - about 2 months ago
Increased check latency - 2 months ago

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