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Outage in Apollo Graph

Issue Accessing “Submit a Request” and “My Requests” in Support Portal

Resolved Minor
May 25, 2026 - Started 7 days ago - Lasted about 17 hours

Incident Report

We’re currently investigating an issue where the “Submit a Request” and “My Requests” buttons are not appearing properly in the Apollo Support Portal. As a temporary workaround, tickets can still be created and accessed through the “Submit a Request” button available in the header of the portal.

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Latest Updates ( sorted recent to last )
MONITORING 6 days ago - at 05/26/2026 12:41PM

We’ve implemented changes to address the issue affecting the visibility of the “Submit a Request” and “My Requests” buttons in the Apollo Support Portal.
At this time, the portal appears to be functioning normally, and we are actively monitoring the situation to ensure stability.
If you continue experiencing issues, please try refreshing the page or signing out and back into the portal.
We’ll continue to monitor closely and provide additional updates if needed.

INVESTIGATING 7 days ago - at 05/26/2026 01:48AM

We’re continuing to investigate the issue affecting the visibility of the “Submit a Request” and “My Requests” buttons in the Apollo Support Portal.
At this time, we are working with our external provider to identify the root cause and restore normal functionality.

INVESTIGATING 7 days ago - at 05/25/2026 07:50PM

We’re currently investigating an issue where the “Submit a Request” and “My Requests” buttons are not appearing properly in the Apollo Support Portal.
As a temporary workaround, tickets can still be created and accessed through the “Submit a Request” button available in the header of the portal.

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