Some Private Scan Hubs Unable to Run Scans

This incident has been resolved.

We have confirmed the fix detailed in the previous update resolves this issue. If your scan hub is affected please see the instructions at https://support.appcheck-ng.com/hc/en-us/articles/5319277322783-Private-Hub-Disk-Space-Resolution.

We have prepared a fix for affected scan hubs which can be manually applied. For instructions on applying the fix, please visit https://support.appcheck-ng.com/hc/en-us/articles/5319277322783-Private-Hub-Disk-Space-Resolution.

We are aware of an issue affecting a subset of private scan hubs being used for internal infrastructure scans. Affected hubs are failing to clear down temporary files and therefore running out of storage space, which prevents scans from running or existing scans from completing. We have resolved the root cause, so no more hubs should be affected, and are investigating a solution for already affected hubs.