Outage in Appfire
BigPicture: Some customers may be unable to access BigPicture
Resolved MinorIncident Report
Summary AI Generated
A server infrastructure issue caused BigPicture to become unavailable for some customers for approximately 43 minutes. The affected servers were restored by the Appfire team, who then monitored the service to confirm stability. The incident was resolved with a root-cause analysis still pending at the time of closure.
We have identified an issue affecting the availability of BigPicture for some customers. Our team is working on restoring the service. We will provide an update within 2 hours or sooner if there are significant changes.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 11/10/2026 09:31AM
The outage was caused by an issue on part of our server infrastructure, which made the app unavailable for some customers. Our team restored the affected servers and we're monitoring the service closely. The detailed root-cause analysis is still in progress.
MONITORING
6 days ago - at 11/10/2026 08:55AM
We are continuing to monitor for any further issues.
MONITORING
6 days ago - at 11/10/2026 08:54AM
We are continuing to monitor for any further issues.
MONITORING
6 days ago - at 11/10/2026 08:52AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 days ago - at 11/10/2026 08:49AM
We have identified an issue affecting the availability of BigPicture for some customers. Our team is working on restoring the service. We will provide an update within 2 hours or sooner if there are significant changes.
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