Outage in Appfolio

Dedicated Phone Line Unavailable

Resolved Major

February 20, 2026 - Started 27 days ago - Lasted about 5 hours

Incident Report

We implemented a fix and are improved accessibility on the Dedicated Phone Line. Please submit a support request using the AppFolio Support icon in your AppFolio Database if you experience continued access issues.

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Latest Updates ( sorted recent to last )

MONITORING 27 days ago - at 02/20/2026 05:37PM

INVESTIGATING 27 days ago - at 02/20/2026 05:01PM

We are currently experiencing an outage impacting the Dedicated Phone Line. If you are an AppFolio Property Manager Plus or AppFolio Property Manager Max customer, you may be unable to contact the Customer Care team over the phone. Our team is working diligently to resolve this issue as soon as possible, and will provide updates on this page as they become available.

RESOLVED 27 days ago - at 02/20/2026 06:32PM

This incident has been resolved.

MONITORING 27 days ago - at 02/20/2026 06:49PM

Latest Appfolio outages

Degraded Loading Speed - about 4 hours ago

Performance Issues - 1 day ago

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Texting Degraded - 17 days ago

Texting Degraded - 20 days ago

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