Outage in AppFollow

AppStore Connect Reply to Reviews downtime

Resolved Major
February 23, 2023 - Started over 1 year ago - Lasted 8 days
Official incident page

Need to monitor AppFollow outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including AppFollow, and never miss an outage again.
Start Free Trial

Outage Details

AppStore Connect Integrations are temporarily unavailable. We have already identified the issue and are working on a fix. We're expecting the fix for the issue in a few hours.
Components affected
AppFollow Reply to Reviews
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/03/2023 04:41PM

Functionality restored successfully. ASO & Sales integrations recovered, data in reports should be restored by the next day.
We're planning to resend stuck replies and reports of concerns affected by the issue in the beginning of the next week.

MONITORING over 1 year ago - at 02/28/2023 01:32PM

We have fixed the new integrations setup functionality for the current account ios2021x@appfollow.io.
Engineering team is now working on restoring this functionality for other ***@appfollow.io accounts.
Our support team is currently setting up integrations for the queue of the new integration requests, expected ETA is Friday, 3rd March 2023.

IDENTIFIED over 1 year ago - at 02/28/2023 10:24AM

Our engineering team is still working on restoring the new integrations setup functionality.
Once it is restored, it will take us some time to configure integrations on our end.
Expected ETA: Friday, 3rd March 2023.

IDENTIFIED over 1 year ago - at 02/28/2023 09:56AM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 02/27/2023 05:07PM

Our engineering team is still working on restoring the new integrations setup functionality.
Once it is restored, it will take us some time to configure integrations on our end.
Expected ETA: Friday, 3rd March 2023.

IDENTIFIED over 1 year ago - at 02/24/2023 05:06PM

We identified that Apple has updated their authorization flow and now all accounts in our system require the password update.

For the broken AppStore Connect 2FA beta integrations, follow the steps below.
1. Unblock your ASC-account at https://iforgot.apple.com/
2. Renew your password in AppStore Console;
3. Request a new 2FA code in AppFollow.

We're still working on restoring configuring new integrations functionality, new ETA for the fix is Monday, 27th February 2023.

IDENTIFIED over 1 year ago - at 02/23/2023 04:49PM

Some issues are still being worked on. Existing AppStore Connect integrations are working but configuring new integrations is currently not possible. The expected ETA for the fix is tomorrow, 24th February 2023.

IDENTIFIED over 1 year ago - at 02/23/2023 01:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 02/23/2023 10:27AM

AppStore Connect Integrations are temporarily unavailable. We have already identified the issue and are working on a fix.
We're expecting the fix for the issue in a few hours.

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3273 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime