Outage in AppFollow
Reply to Reviews Functionality Issue: Official API connect. New App Store agreement version
Resolved MajorIncident Report
Summary AI Generated
AppFollow's Reply to Reviews functionality was disrupted for approximately 187 hours due to an expired or pending App Store Connect agreement on the user side. The issue prevented the official API connection from working correctly, blocking users from replying to reviews. The incident was resolved by logging into App Store Connect and accepting the updated Paid Apps Agreement under the Business > Agreements tab.
Reply to Reviews functionality may stop working if an agreement on the App Store side has expired. Please log in to App Store Connect and accept any pending agreements to restore the functionality.
Follow the instructions below to complete the process.
When a new version of the Paid Apps Agreement is available for you to sign, an alert appears in App Store Connect. You won’t be able to create a new app or In-App Purchase until you’ve agreed to the most recent version of the Paid Apps Agreement.
1. Select Business at the top of the page.
2. On the Agreements tab, find the Paid Apps row, then click View and Agree to Terms.
3. In the dialog, read and accept the terms, then click Submit.
Components affected
AppFollow Reply to ReviewsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 07/02/2026 09:08AM
Signing and updating agreements helps to resolve the issue.
IDENTIFIED
about 1 month ago - at 06/24/2026 01:51PM
Reply to Reviews functionality may stop working if an agreement on the App Store side has expired. Please log in to App Store Connect and accept any pending agreements to restore the functionality.
Follow the instructions below to complete the process.
When a new version of the Paid Apps Agreement is available for you to sign, an alert appears in App Store Connect. You won’t be able to create a new app or In-App Purchase until you’ve agreed to the most recent version of the Paid Apps Agreement.
1. Select Business at the top of the page.
2. On the Agreements tab, find the Paid Apps row, then click View and Agree to Terms.
3. In the dialog, read and accept the terms, then click Submit.
Latest AppFollow outages
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