Outage in AppFox

Approvals for Confluence and Workflows for Confluence: Partial outages

Resolved Major
September 30, 2025 - Started 3 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating problems with Page Approvals on Approvals Cloud. We are observing the following problems: - Errors trying to load the byline on new pages with no page approval - On existing pages with page approvals, sometimes making decisions does not work - Cannot create/edit the settings of page approvals Section approvals is unaffected. We have identified the cause of this incident; some Atlassian endpoints we rely on have been removed. We are working with Atlassian to get this resolved.
Components affected
AppFox Core App AppFox Core App

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/30/2025 02:26PM

This has been verified as fixed across multiple production sites.

MONITORING 3 months ago - at 09/30/2025 11:39AM

We have released fixes for the issues with Workflows. We are now monitoring the changes in production.

IDENTIFIED 3 months ago - at 09/30/2025 11:38AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 09/30/2025 10:26AM

We have deployed a fix for page approvals on Approvals for Confluence. We are continuing to work on a resolution for Workflows for Confluence to restore full functionality.

IDENTIFIED 3 months ago - at 09/30/2025 09:00AM

We have identified that Workflows is affected by the same issue. Currently, Page History is showing "No History" on pages where a Workflow history is expected. We are continuing to work on a resolution.

edit: We have also identified issues with Approval Comments, Linked Published Pages, and Workflow Removal.

IDENTIFIED 3 months ago - at 09/30/2025 08:30AM

We are currently investigating problems with Page Approvals on Approvals Cloud. We are observing the following problems:
- Errors trying to load the byline on new pages with no page approval
- On existing pages with page approvals, sometimes making decisions does not work
- Cannot create/edit the settings of page approvals

Section approvals is unaffected. We have identified the cause of this incident; some Atlassian endpoints we rely on have been removed. We are working with Atlassian to get this resolved.

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