Outage in Applaud HR

AI Assistant unavailable

Resolved Minor

May 03, 2026 - Started 8 days ago - Lasted about 3 hours
Official incident page

Incident Report

Incident: AI Assistant Not Visible We have identified the issue and the fix is in the way. Impact: The AI Assistant is not displayed in the user interface. Status: Investigating Next Update: We will provide an update within 30–60 minutes or as soon as more information becomes available. We apologise for the inconvenience and appreciate your patience.

Components affected

Applaud HR Production US Applaud HR Production EU

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 05/03/2026 12:52PM

This incident has been resolved.

MONITORING 8 days ago - at 05/03/2026 12:32PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 days ago - at 05/03/2026 11:54AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 days ago - at 05/03/2026 10:09AM

Issue has been identified and we're implementing a fix

INVESTIGATING 8 days ago - at 05/03/2026 09:44AM

Incident: AI Assistant Not Visible

We have identified the issue and the fix is in the way.

Impact: The AI Assistant is not displayed in the user interface.
Status: Investigating

Next Update: We will provide an update within 30–60 minutes or as soon as more information becomes available.

We apologise for the inconvenience and appreciate your patience.

Latest Applaud HR outages

Prod-EU outage due to mongo cluster un-availability - about 1 month ago

Production in EU region experiencing the unplanned downtime - almost 2 years ago

TA-EU is down - about 2 years ago

DOWN alert: Tryapplaud Cloud US Status (go.tryapplaud.com) is DOWN - about 2 years ago

TA-EU is down - over 2 years ago

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