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Outage in AppOmni

ServiceNow connection issues

Resolved Minor
November 25, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue related to some ServiceNow instances unable to connect to AppOmni

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/25/2025 07:30PM

This incident has been resolved. We will continue to closely monitor.

MONITORING 3 months ago - at 11/25/2025 07:15PM

Fix has been identified and deployed. The ServiceNow instances are now reconnected. We are currently monitoring the situation closely.

IDENTIFIED 3 months ago - at 11/25/2025 06:17PM

The issue has been identified and we are in the process of determining a fix. The issue has been partially resolved but disconnects may happen again. We are closely monitoring the situation.

INVESTIGATING 3 months ago - at 11/25/2025 05:59PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 11/25/2025 05:59PM

We are currently investigating an issue related to some ServiceNow instances unable to connect to AppOmni

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