Outage in AppsFlyer

Delay in installs attribution

Resolved Minor
November 03, 2024 - Started about 2 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We are investigating an issue with the attribution process and temporarily paused sessions and in-app traffic to minimize impact. We will share updates about our progress.
Components affected
AppsFlyer Attribution
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 11/03/2024 04:01PM

We're happy to report that the in-app events processing is back to normal.
Thank you for your patience.
If you're still experiencing any related issues, please reach out to customer support.

MONITORING about 2 months ago - at 11/03/2024 11:27AM

We expect the delay in sessions to be consumed in a few minutes.
We will continue and update you about the reduction in in-apps lag.
Thank you again for your patience.

MONITORING about 2 months ago - at 11/03/2024 10:13AM

We are now gradually consuming the delayed in-apps traffic in parallel to the sessions.
We will update here about the lag consumption.

MONITORING about 2 months ago - at 11/03/2024 09:29AM

The issue is resolved and we are gradually processing the delayed traffic.
Sessions are processed and their lag is gradually consumed.
In-app events are still paused.
We will continue and share updates about our progress.
Thank you for your patience.

IDENTIFIED about 2 months ago - at 11/03/2024 08:50AM

We have identified the issue's root cause and our teams are working on resolving it.
The sessions and in-app traffic are still paused.
You may notice that new data is not available in reports and dashboards, and related push API and postbacks are delayed.
Redirecting to app stores is unaffected.
We will continue and share updates about our progress.

INVESTIGATING about 2 months ago - at 11/03/2024 08:29AM

We are investigating an issue with the attribution process and temporarily paused sessions and in-app traffic to minimize impact.
We will share updates about our progress.

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