Outage in AppZen

AAP- Invoices are stuck in Processing

Resolved Minor
May 06, 2024 - Started 8 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We have identified an issue with AppZen's Invoice Processing. The team is currently addressing the matter as a top priority. The Incident Response Team has been activated and is probing the root cause of the incident. We will provide you with updates on the progress.
Components affected
AppZen Invoice Processing
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/06/2024 11:31PM

We have Re-run the audit for all the invoices and marking the Incident as resolved

MONITORING 8 months ago - at 05/06/2024 10:39PM

We have fixed the invoices stuck in Validating state
We are currently working on the invoice in Processing state

MONITORING 8 months ago - at 05/06/2024 09:15PM

We are currently working on the invoice in Validating state

MONITORING 8 months ago - at 05/06/2024 08:12PM

We have fixed all invoices stuck in Approval Workflow
We are currently working on the invoice in Validating state

MONITORING 8 months ago - at 05/06/2024 06:44PM

A fix has been implemented & we are monitoring the same.

IDENTIFIED 8 months ago - at 05/06/2024 06:38PM

We have identified an issue with AppZen's Invoice Processing.

The team is currently addressing the matter as a top priority. The Incident Response Team has been activated and is probing the root cause of the incident. We will provide you with updates on the progress.

MONITORING 8 months ago - at 05/06/2024 04:16PM

A fix has been implemented & we are monitoring the same.

IDENTIFIED 8 months ago - at 05/06/2024 03:46PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 05/06/2024 03:24PM

We have identified an issue with AppZen's Invoice Processing.

The team is currently addressing the matter as a top priority. The Incident Response Team has been activated and is probing the root cause of the incident. We will provide you with updates on the progress.

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