Outage in AppZen

All Expense Audit Customers: Issue with Rejection Comment Templates Not Displaying Properly

Resolved Major
July 09, 2025 - Started 9 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Impact: All Expense Audit Customers Incident Description: We are currently investigating an issue where auditors are unable to retrieve rejection comment templates after selecting them. Instead of displaying the expected message, the UI is returning [object Object]. We understand the impact this may have on workflow and apologise for the inconvenience. Our Engineering team is actively working to identify the root cause and implement a fix. Further updates will be shared as we make progress.
Components affected
AppZen Expense Audit
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 07/09/2025 09:50AM

This incident has been resolved.

INVESTIGATING 9 days ago - at 07/09/2025 06:48AM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 07/09/2025 06:33AM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 07/09/2025 06:32AM

Impact: All Expense Audit Customers

Incident Description:
We are currently investigating an issue where auditors are unable to retrieve rejection comment templates after selecting them. Instead of displaying the expected message, the UI is returning [object Object].

We understand the impact this may have on workflow and apologise for the inconvenience. Our Engineering team is actively working to identify the root cause and implement a fix.

Further updates will be shared as we make progress.

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