Outage in AppZen

Expense Audit : Unable to action (approve/ Reject) reports in Appzen

Resolved Minor
September 08, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an incident which may be affecting some of our customers wherein the users are unable to approve or reject reports in Appzen with below error: 'Encountered an error when actioning report' Our team is actively investigating and working to resolve the issue. We will share updates as they become available. We sincerely apologize for the inconvenience and appreciate your patience.
Components affected
AppZen Expense Audit

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/08/2025 11:45AM

This incident has been resolved.

MONITORING about 2 months ago - at 09/08/2025 11:24AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 09/08/2025 10:58AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 09/08/2025 10:49AM

We have identified an incident which may be affecting some of our customers wherein the users are unable to approve or reject reports in Appzen with below error:
'Encountered an error when actioning report'

Our team is actively investigating and working to resolve the issue. We will share updates as they become available.

We sincerely apologize for the inconvenience and appreciate your patience.

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