Outage in Apwide

Golive instabilities

Resolved Minor
January 30, 2024 - Started almost 2 years ago - Lasted 2 days
Official incident page

Incident Report

Apwide Golive is currently experiencing instabilities. Our teams are working to identify the causes.
Components affected
Apwide Golive Cloud

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/01/2024 01:03PM

The issue appears to be successfully addressed.

It stemmed from contention within our system responsible for communication with Jira instances.

To remedy this, we have refined the initiation of calls to Jira, reducing their frequency.
Additionally, we have augmented the pool size of the system overseeing the contention, enhancing its capacity to handle tasks effectively.

MONITORING almost 2 years ago - at 02/01/2024 09:09AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 2 years ago - at 01/31/2024 07:29AM

A potential root cause has been pinpointed, and a configuration workaround has been implemented in the production environment.
We are actively monitoring its impact.
Concurrently, efforts are underway to develop a permanent fix.

INVESTIGATING almost 2 years ago - at 01/30/2024 09:51PM

Platform is stable for 5 hours but analysis to identify the root cause is still ongoing.

INVESTIGATING almost 2 years ago - at 01/30/2024 03:24PM

Apwide Golive is currently experiencing instabilities.
Our teams are working to identify the causes.

Latest Apwide outages

Infrastructure being patched - over 1 year ago
Major outage - almost 2 years ago
Issue on Rest API - about 2 years ago
Major outage - over 2 years ago

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