Outage in Aqua Platform

Adding ad delivery capacity to fulfil sudden increase in demand

Resolved Minor
February 10, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

We're aware of a slight degradation in overall performance of the ad delivery component. The apparent cause is a sudden increase in demand from a single new customer.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/10/2025 10:42PM

Having monitored the delivery component of our platform carefully, we are confident that the issue has been resolved. Automated monitoring will continue (as before). Customers that still see performance degradation can contact their regular support channels.

MONITORING 10 months ago - at 02/10/2025 10:14PM

Now that the additional capacity is fully online, we're monitoring the performance and availability of the ad delivery component for all regions.

IDENTIFIED 10 months ago - at 02/10/2025 09:03PM

We're in the process of increasing server capacity to handle the sudden demand increase.

INVESTIGATING 10 months ago - at 02/10/2025 09:02PM

We're aware of a slight degradation in overall performance of the ad delivery component. The apparent cause is a sudden increase in demand from a single new customer.

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