Outage in Arbor Education
Ongoing Issues 20-10-2025
Resolved MinorIncident Report
A number of our third party providers are currently impacted by issues related to the ongoing AWS issue in N. Virginia region.
Our support team is currently unable to answer phone calls, but you can reach us via the messaging widget in the MIS.
We're also aware that SMS are failing to send so would recommend using email until this is resolved.
Arbor's data is hosted in AWS London, we don't expect users to experience any other issues linked to this.
We're aware that some customers are experiencing site unavailable messages which isn't linked to this issue.
Our support team is currently unable to answer phone calls, but you can reach us via the messaging widget in the MIS.
We're also aware that SMS are failing to send so would recommend using email until this is resolved.
Arbor's data is hosted in AWS London, we don't expect users to experience any other issues linked to this.
We're aware that some customers are experiencing site unavailable messages which isn't linked to this issue.
Components affected
Arbor Education School MIS Arbor Education MAT MIS Arbor Education API Arbor Education REST API Arbor Education GraphQLNeed to monitor Arbor Education outages?
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Latest Updates ( sorted recent to last )
about 2 months ago - at 10/20/2025 10:25AM
AWS has confirmed recovery across most affected services, and we are now seeing the resulting recovery of our third-party provider systems, such as SMS.
Our call systems have not yet fully recovered, so please continue to chat with us for support.
about 2 months ago - at 10/20/2025 09:36AM
A number of our third party providers are currently impacted by issues related to the ongoing AWS issue in N. Virginia region.
Our support team is currently unable to answer phone calls, but you can reach us via the messaging widget in the MIS.
We're also aware that SMS are failing to send so would recommend using email until this is resolved.
Arbor's data is hosted in AWS London, we don't expect users to experience any other issues linked to this.
We're aware that some customers are experiencing site unavailable messages which isn't linked to this issue.
Latest Arbor Education outages
Arbor Site Unavailability - about 1 month ago
Arbor Site Intermittent Error Messages - about 2 months ago
Arbor Site Intermittent Unavailability and Slowness - about 2 months ago
Google Pay not working as expected on the Arbor Parent App - 2 months ago
Arbor Site Intermittent Unavailability and Slowness - 2 months ago
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