Outage in Arkose Labs
EU-WEST-1: Potential degradation of Arkose Services
Resolved MinorIncident Report
We are currently investigating an issue affecting the Device ID service. The degradation is caused by an infrastructure problem with a third-party cloud provider, impacting service availability in EU-WEST-1. Our team has identified the affected resources and is actively working on remediation. All other services remain unaffected. We will provide a further update as the situation progresses.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/13/2026 12:05AM
As of 23:48 UTC on 12 May 2026, the Device ID service has been restored and is operating normally.
IDENTIFIED
7 days ago - at 05/12/2026 11:51PM
Device ID service has returned to normal operation in EU-WEST-1. We are continuing to monitor service stability while we await full mitigation. All other services remain unaffected. We will provide a further update once the issue is fully resolved.
INVESTIGATING
7 days ago - at 05/12/2026 10:54PM
We are currently investigating an issue affecting the Device ID service. The degradation is caused by an infrastructure problem with a third-party cloud provider, impacting service availability in EU-WEST-1. Our team has identified the affected resources and is actively working on remediation. All other services remain unaffected. We will provide a further update as the situation progresses.
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