Outage in Array

System Issue Affecting MCM Services

Resolved Major

October 20, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have been notified of a potential issue and are investigating.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 10/20/2025 10:05PM

This incident has been resolved.

MONITORING 8 months ago - at 10/20/2025 09:22PM

Services are currently recovered and we are closely monitoring for any further disruptions.

IDENTIFIED 8 months ago - at 10/20/2025 08:44PM

We are continuing to work on this issue. This is directly impacting authentication, Privacy Protect, Credit Alerts, Reporting, as well as other services.

IDENTIFIED 8 months ago - at 10/20/2025 08:30PM

We' are currently impacted by the AWS outage that has caused failure with two third party services some of our services depend on. This is directly impacting authentication as well as other services.

INVESTIGATING 8 months ago - at 10/20/2025 08:22PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 10/20/2025 07:58PM

We are currently investigating an issue affecting MCM products.

INVESTIGATING 8 months ago - at 10/20/2025 07:53PM

We have been notified of a potential issue and are investigating.

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