Interface Processing Delays

The issue causing delays with inbound interface message processing has been fully resolved. All queued messages have finished processing, and system performance has returned to normal real-time operations.

If you have any additional questions or outstanding issues, please contact us at support.artera.io.

Our engineering team has successfully restarted the affected service. Inbound interface message queues are actively clearing and catching up to real-time processing.

We are closely monitoring system performance to ensure full recovery. Further updates will be provided as processing fully normalizes.

Impact: Degraded Performance

We are currently investigating an issue causing processing delays for interface messages.

Impact: Inbound and Outbound interface messages (including appointment and patient updates) are being successfully received, but are experiencing processing delays of up to 1.5 hours. Outbound customer communications are unaffected.

Status: Our engineering team has identified the cause and is actively working on a resolution.

Support: If you require immediate assistance, please log a ticket via support.artera.io.

We will provide further updates as new information becomes available.