Outage in Articulate
Rise 360: Video Files Missing From Published Output
Resolved MinorIncident Report
Summary AI Generated
**Rise 360 experienced a ~4-hour incident** (approximately 9:12 AM–1:20 PM ET) during which video files were missing from published LMS and web output, impacting any courses published during that window. The issue was identified, fixed, and confirmed resolved after approximately 1.7 hours of active monitoring. Affected customers were advised to republish their courses to ensure video files are correctly included in their output.
Video files aren’t appearing in published LMS or web output. We’re investigating and working to restore expected publishing behavior.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 07/21/2026 06:41PM
This incident has been resolved.
MONITORING
1 day ago - at 07/21/2026 05:43PM
Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. The issue affected customers from approximately 9:12 AM ET until 1:20 PM ET. If you published a course during that time, republish it to ensure video files are included as expected.
MONITORING
1 day ago - at 07/21/2026 05:26PM
Video files are appearing again in published LMS and web output. We're monitoring the fix to ensure the issue is fully resolved. If you published a course while this issue was active, republish it to ensure video files are included as expected.
INVESTIGATING
1 day ago - at 07/21/2026 05:02PM
Video files aren’t appearing in published LMS or web output. We’re investigating and working to restore expected publishing behavior.
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